Frequently Asked Questions

Everything you need to know about your Sowears shopping experience.

How can I track my order?

Once your order is dispatched, you will receive an email and SMS with a tracking number and a link to our courier partner's website to monitor your delivery status.

What is your return and exchange policy?

We offer a 7-day return and exchange policy for unworn items with original tags attached. Please note that sale items are generally not eligible for return unless they arrive damaged.

How do I ensure I pick the right size?

Each product page features a detailed size chart. We recommend measuring yourself and comparing it to our guide, as sizing may vary slightly between different cuts and fabrics.

What payment methods do you accept?

We accept Cash on Delivery (COD), as well as secure online payments via Visa, Mastercard, and major digital wallets.

How long does shipping usually take?

Standard domestic shipping typically takes 3 to 5 business days. International shipping times vary by location but usually range between 10 to 15 business days.

Are the colors of the outfits accurate on the website?

We strive to display our products as accurately as possible. However, slight variations in color may occur due to different screen settings and studio lighting.